Avelo Airlines Service Animal Requirements

If traveling with a trained service animal, you must present a complete Department of Transportation Service Animal Air Transportation form at the ticket counter or gate on the day of travel. The form should be dated on or after the date you purchased your ticket. If the form is not presented or is incomplete, the animal may be denied transport. A service animal vest, harness, ID card, or registration will not be accepted in place of the form as the sole indication an animal is a trained service animal.

The Department of Transportation Service Animal Air Transportation form is available here: U.S. Department of Transportation Service Animal Air Transportation Form – Sample | US Department of Transportation.

Service animals must be harnessed, leashed, or otherwise tethered to the handler at all times. Animals must also be well-groomed, free from odors, etc., and trained to behave properly in a public setting and under the control of the handler at all times. An animal that poses a direct threat to the health or safety of others, causes a significant disruption of cabin service, or engages in disruptive behavior will be denied boarding. Examples of disruptive behavior include (but are not limited to):

• Scratching, excessive whining, or barking
• Growling, biting, lunging
• Urinating or defecating in the cabin or gate area

If an animal does not meet the qualifications to travel as a trained service animal, the animal may be eligible to travel in accordance with our Pet Standard for a fee. See traveling with pets.

You are solely responsible when traveling with a trained service animal for researching and complying with applicable laws, requirements, and/or procedures of each location on your itinerary with respect to the acceptance of the animal.

When booking a new reservation, you may use the “Special assistance” area on the Add-ons page to indicate you will be traveling with a trained service animal.

If a reservation has already been created, click on the “Change/Cancel” link located on the home page. Then, input the required information, and select “Submit.” From that page, click on the “Add-ons” link. After selecting an option(s) in the “Special assistance” section, click “Save” and the information will be saved to the reservation.

If traveling with a trained service animal, you must check in with a ticket counter or gate Customer Service Crewmember and present the required form. In order to accept an animal as a trained service animal, airlines must determine both that the customer seeking travel is someone with a disability and that the animal is trained to perform a task(s) or work related to the disability.

Our Crewmembers should never ask about the nature of a Customer’s disability, but they may ask fact-finding questions to determine whether an animal is a trained service animal or eligible to be accepted as a pet. For example, we may ask whether the animal is required to accompany the traveler because of a disability and what work or task the animal has been trained to perform. You may be asked about the nature of the animal at different points throughout the journey.

In accordance with federal safety regulations:

• You cannot sit in an emergency exit seat when traveling with a trained service animal.
• The animal must be positioned so as not to obstruct your expeditious evacuation in the unlikely event of an emergency.
• If you opt to transport your trained service animal in a carrier, the carrier must be properly stowed for taxi, takeoff, and landing under the seat in front of you.
• An animal can be placed on your lap or on the aircraft floor.

Animals must not:

• Extend into the aircraft aisle
• Occupy an aircraft seat
• Occupy a tray table
• Encroach upon a neighboring seat

Service animal relief areas are available at each of the locations we serve. Uniformed Avelo Customer Service Crewmembers will direct customers to these areas upon request.