Baggage limitations of liability

  1. General. For all domestic flights, Avelo’s liability, if any, for loss of, damage to, or delay in the delivery of Checked Bags and/or its contents, except for wheelchairs, mobility aids, and assistive devices used by a Qualified Individual with a Disability, is limited to the proven amount of damage or loss, but in no event shall be greater than $3,800 per Customer.
    1. Avelo will compensate the Customer for reasonable, documented damages incurred as a direct or consequential result of the loss of, damage to, or delayed delivery of such Baggage up to the limit of liability, provided the Customer has exercised reasonable efforts and good judgment to minimize the amount of damage. The actual value for reimbursement of lost or damaged property shall be determined by the documented original purchase price less depreciation for prior usage.
    2. Avelo is not liable for claims of missing or damaged articles if a Customer’s Checked Bag is not damaged, delayed or lost.
  2. Baggage Delivery. Avelo will pay the delivery charges to return a delayed Checked Bag to a Customer only so long as such Checked Bag(s) was tendered to Avelo by the Customer at least 40 minutes prior to the flight’s scheduled departure time. If a Customer’s Checked Bag(s) is tendered to Avelo less than 40 minutes prior to the flight’s scheduled departure time, Avelo will make reasonable efforts, but cannot guarantee, to transport such Checked Bag on the Customer’s flight. Avelo will not assume responsibility for delivery charges if such Checked Bag arrives at the Customer’s destination on a subsequent flight or for non-revenue Customers.
  3. Personal Property Carried On Board Aircraft. Avelo assumes no responsibility and is not liable for loss of or damage to personal property carried on board an aircraft.
  4. High-Value Items Unsuitable for Checked Baggage. Avelo assumes no responsibility for and will is not liable for money; jewelry; photographic, video, and optical equipment; computers and other electronic equipment; computer software; silverware and china; fragile or perishable items; liquids; precious gems and metals; negotiable instruments; securities; business or personal documents; samples; items intended for sale; paintings, artifacts, and other works of art; antiques; collectors’ items; unique or irreplaceable items; heirlooms; research, experimental, and scholastic items and documents; manuscripts; furs; irreplaceable books or publications; and similar valuables contained in Underseat Items, Overhead Items or Checked Bags. For the Customer’s protection, these items should not be transported in Checked Bags.
  1. Normal Wear and Defects. Avelo is not liable for loss or damage arising from normal wear and tear, such as cuts, scratches, scuffs, stains, dents, punctures, marks and dirt on Checked Bags. Furthermore, Avelo is not liable for defects in Baggage manufacture.
  2. Previously Damaged Items. Avelo is not liable for further damage to previously damaged items. Avelo may, but is not obligated to, accept previously damaged items subject to a limited release of liability.
  3. Claims. In the case of loss of, damage or substantial delay in delivery of Checked Bag(s), a claim will not be entertained by Avelo unless the following steps are completed by Customer:
    1. In all cases, Customer must notify Avelo of the claim and receive a Baggage report number not later than four (4) hours after either: (1) arrival of the flight on which the loss, damage or delay is alleged to have occurred or (2) receipt of the Baggage, whichever is applicable; and
    2. Customers must subsequently complete an Avelo Baggage Claim Form, available at www.aveloair.com/help/baggage-claim-forms and submit electronically.

    Avelo will document the Customer’s Reservation and attempt to locate and return the bag as soon as possible. If the item has not been located after five (5) days, Avelo will begin reimbursement processes. Claims should be processed within seven (7) working days.

Unsuitable baggage subject to limited release of liability.

Avelo may, at its sole discretion, but is not obligated to, accept Baggage unsuitable for Carriage as Checked Baggage, subject to a Limited Release of Liability, as provided below:

  • Voluntary separation for which Avelo is not liable for delay;
  • Fragile and unsuitably packed items for which Avelo is not liable for damage or loss of contents;
  • Previously damaged items for which Avelo is not liable for damage or loss of contents;
  • Inadequately packaged or over-packed items for which Avelo is not liable for damage or loss of contents;
  • Perishable items for which Avelo is not liable for spoilage, damage or delay;
  • Soft-sided cases or unprotected/unpacked items, for which Avelo is not liable for damage or loss of contents;
  • High-value items such as jewelry; photographic, video, and optical equipment; computers and other electronic equipment; computer software; silverware and china; fragile or perishable items; liquids; precious gems and metals; negotiable instruments; securities; business or personal documents; samples; items intended for sale; paintings, artifacts, and other works of art; antiques; collectors’ items; unique or irreplaceable items; heirlooms; research, experimental, and scholastic items and documents; manuscripts; furs; irreplaceable books or publications; and similar valuables, for which Avelo is not liable for loss, damage or delay;
  • Late-tendered Baggage for which Avelo is not liable for delay; and
  • Items where specific requirements under this Section are not met, for which Avelo is not liable for loss, damage, or delay.

Customer’s tender of unsuitable Baggage for check-in constitutes Customer’s agreement to the Limited Release of Liability specified in this paragraph. Avelo, in its sole discretion, may require Customer to sign a Limited Release of Liability form, but failure by Avelo to obtain Customer’s signature does not constitute a waiver by Avelo of the Limitations of Liability described below.