If you cancel your travel on Avelo within 24 hours of purchase, we will provide a full refund to the original form of payment provided the purchase was made at least one week (168 hours) prior to the scheduled departure time.
For other reservations, you may cancel and receive Avelo Travel Funds for the originally ticketed traveling customer(s) that can be redeemed toward a future Avelo flight. You can change or cancel your flight up until 15 minutes before your scheduled departure time.
You can call our Customer Support Center at (346) 616-9500 to book a new trip using your Avelo Travel Funds or to cancel an existing reservation.