Use Manage Trips to change your reservation online. Avoid the $25 charge per seated traveler for changes or cancellations made through Avelo’s Customer Support Center.
When you cancel or remove items from your reservation, you will receive an Avelo Travel Fund. Learn more about refunds and Avelo Travel Funds here.
At the top of your reservation, click the ‘Cancel Flight’ button:
On the next window, click the ‘Yes’ button to confirm:
Then click the ‘Cancel Trip’ button:
You will see a ‘Success!’ message
Click on the ‘Add-ons’ link next to ‘Trip Options’:
Make your selections, then click the ‘Check Out’ button at the bottom:
Review your changes, then click the ‘Continue to Payment’ button:
Enter your payment information and submit. You will then land on a confirmation page, and you are all set!
Click the pencil icon next to the traveler you want to edit:
On the next page, scroll down to the ‘How can we help?’ section:
Click the buttons to expand the ‘Wheelchair assistance’ and/or the ‘Special assistance’ sections, make your selections, and click the ‘Continue’ button:
When you click to expand the ‘Traveler details’, you will see the additional information is now displayed:
At the top of your reservation, click the ‘Change Flight’ button:
Select your new flight date(s), and click the ‘Find Flights’ button:
Select your new flight(s), then click the ‘Continue’ button:
Make or update your seat selections:
Make your add-ons selections, then click the ‘Check Out’ button:
Review your changes, then click the ‘Continue to Payment’ button:
If there is payment due, enter your payment information. If there is no payment due, click the ‘Confirm Changes’ button:
You will then land on a confirmation page, and you are all set on your new flights!
Click on the ‘Seats’ link:
Make or update your seat selections, then click the ‘Continue’ button:
Review your changes, then click the ‘Continue to Payment’ button:
Enter your payment information and submit. You will then land on a confirmation page, and you are all set!
Click the ‘Add Traveler’ button:
Fill out the information for the traveler, then click the ‘Continue’ button:
Make your seat selections and add-ons selections, then click the ‘Check Out’ button:
Review your changes, then click the ‘Continue to Payment’ button:
Enter your payment information and submit. You will then land on a confirmation page, and the new traveler is all set!
Click the ‘Remove Traveler’ link under the traveler you want to remove:
On the next window, click the ‘Yes’ button to confirm::
Then click the ‘Remove’ button:
You will see a ‘Success!’ message:
Only name corrections (such as misspellings) are allowed. Please contact our Customer Support Center at (346) 616-9500 for help with this.
