Manage Your Trip

Save Time and Money

Use Manage Trips to change your reservation online. Avoid the $20 charge per seated traveler for changes or cancellations made through Avelo’s Customer Support Center.

When you cancel or remove items from your reservation, you will receive an Avelo Travel Fund. Learn more about refunds and Avelo Travel Funds here.

Cancel your entire reservation

Scroll to the bottom of the page, and click the ‘Cancel reservation’ button:
On the next window, click the ‘Yes’ button:
When this window closes, click the ‘Confirm’ button at the bottom of the screen:
You will see a ‘Success!’ message:

Add bags, priority boarding, pets, or special assistance

Under the ‘Add-ons’ section, click the ‘Add options’ button:
Make selections for each traveler on each flight, then click the ‘Save’ button that appears at the bottom:
If you’ve added bags, priority boarding, or a pet, click the ‘To Payment’ button at the bottom of the page, and submit payment:
If you have removed items or don’t have payment due, you’ll still need to click the ‘Confirm Cancel’ button at the bottom of the page:

Change or cancel flight segment

To change a flight:

Click on the ‘Change flight’ button next to the flight you want to change:
Change your cities and/or flight dates, and click the ‘Search’ button. Select your new flight, then click the ‘Confirm’ button:
If there is a difference in airfare, click the ‘To Payment’ button at the bottom of the page, and submit payment for the new flight:
If there is no payment due, click the ‘Confirm’ button at the bottom of the page:

To cancel a flight segment from your round-trip reservation:

Click on the ‘Cancel flight’ button next to the flight you want to cancel:
Click on the ‘Confirm’ button to continue with cancelling the single flight segment:
Click the ‘Confirm’ button at the bottom of the screen:
You will see a ‘Success!’ message:

Add or change your seat selection

To add your seat:

If you did not select your seat yet, under the ‘Seats’ section, click on the ‘Select seats’ button:
Make your selections on the seat map for each passenger on each flight, then click the ‘Save’ button:
Click the ‘To Payment’ button at the bottom of the page, and submit payment:

To change your seat:

Under the ‘Seats’ section, click the ‘Change’ button:
Make your new selections on the seat map for each passenger on each flight, then click the ‘Save’ button:
If there is a difference in seat price, click the ‘To Payment’ button at the bottom of the page, and submit payment for the new seat(s):
If there is no payment due, click the ‘Confirm’ button at the bottom of the page:

Add or remove a traveler

To add a traveler:

Under the ‘Who’s flying?’ section, click the ‘Add Customer’ button:
Select the traveler(s) that you want to add:
Fill out the information for each traveler, then click the ‘Save’ button:
Click the ‘To Payment’ button at the bottom of the page, and submit payment for the new traveler(s).

To remove a traveler:

Under the ‘Who’s flying?’ section, click the ‘Remove Customer’ button:
Click the checkbox for the traveler you want to remove, and click the ‘Confirm’ button:
When this window closes, click the ‘Confirm’ button at the bottom of the screen:
You will see a ‘Success!’ message: