Need to report a baggage issue?
- Submit a Baggage Claim Form within four (4) hours of either:
- arrival of the flight on which the loss, damage or delay is alleged to have occurred.
- receipt of the Baggage, whichever is applicable.
- Once the Baggage Claim Form is submitted, you will receive an email with details about the claims process and a Ticket Number. If a report is not made in the prescribed time, it is subject to denial.
- Review and complete the Baggage Claim Form, as instructed below.