If your reservation has been impacted by a schedule change, you should have received one or more notifications from us at the email(s) associated with your reservation.
Checking Your Itinerary
You may have received multiple email notifications, especially if an impacted flight had to be cancelled before a replacement flight was created in our system to re-accommodate you. We apologize for any confusion this may have caused.
For the most up-to-date information about your reservation, we would always recommend using the Manage Trips tab on our website or the Avelo app.
Getting Your Refund
The fastest way to receive a refund for a cancellation or eligible flight change is online through our website or app. We recognize that some Customers experienced website errors yesterday morning when attempting to do so, but these issues have largely been resolved.
Please go to Manage Trips to select your refund option. Avelo Cash refunds are instant, whereas credit card payments can take 7-10 days. If you do not select your refund method for a flight that has been cancelled, a refund to your original form of payment will be automatically provided.
Seeking Re-Accommodation
We are receiving high call volumes into our Customer Solutions Center, and would advise you to call only if you need help seeking different re-accommodation options that may be available.
Our Crewmembers are working as quickly as they can to support Customers for this change, and we greatly appreciate your patience. Please note that you can select a callback option after several minutes on hold, and the next available Crewmember will return your call in the order it was received.
For additional context about these schedule changes, please visit our newsroom.