AveloFlex

AveloFlex offers peace of mind and cost savings in case your travel plans change. With AveloFlex, you can make a change or cancel your flight up to 15 minutes prior to scheduled departure without penalty or fee. Canceled reservations will receive Avelo Travel Funds that can be redeemed toward a future Avelo flight. See below for more details about AveloFlex.

Is AveloFlex refundable?

All reservations are non-refundable.* If you choose to cancel your AveloFlex reservation, you will receive an Avelo Travel Fund for your entire reservation amount, less the AveloFlex fee.

*Unless canceled within 24 hours of purchase and at least 7 days (168 hours) prior to the scheduled departure, or as required by applicable laws and regulations. In these cases, amount refunded will be inclusive of the AveloFlex fee.

Reservations booked prior to 3/6/25 9pm CT

AveloFlex was available for reservations booked on/after 3/6/25 9pm CT. For reservations booked prior to 3/6/25 9pm CT, flights may be changed or canceled up to 15 minutes prior to scheduled departure without penalty or fee.

How much are change/cancel fees without AveloFlex?

For reservations booked on/after 3/6/25 9pm CT without AveloFlex, the following fees will apply:

Days from departure Change/cancel fee
(as % of total reservation value)
Greater than 60 days No fee
Between 8 and 60 days 25%
Between 24 hours and 7 days 50%
Between 15 minutes and 24 hours 75%
No changes or cancels are permitted within 15 minutes of departure.

For reservations booked prior to 3/6/25 9pm CT, flights may be changed or canceled up to 15 minutes prior to scheduled departure without penalty or fee.

Can I purchase AveloFlex for only some travelers on my reservation?

No, AveloFlex must be purchased for all travelers and all flights on the reservation.

Can I add AveloFlex to my existing reservation?

No, AveloFlex can only be purchased during your initial booking.

Can I add a traveler to my AveloFlex reservation?

No, additional travelers cannot be added to existing AveloFlex reservations.

How many changes can I make to my reservation with AveloFlex?

AveloFlex can be used once per flight. After AveloFlex has been used, any additional changes or cancellations will be subject to change and cancel fees.

If I purchase AveloFlex, will any difference in airfare be waived?

No, if you change your flight, you will be responsible for the difference in airfare and changes in optional services.

How close to departure can changes or cancellations be made?

You can change or cancel your flight up until 15 minutes before your scheduled departure time.

How is the change/cancel fee calculated?

Change and cancel fees are determined based on the table below. Fees only apply to flights without AveloFlex or on those where AveloFlex has already been used.

Days from departure Change/cancel fee
(as % of total reservation value)
Greater than 60 days No fee
Between 8 and 60 days 25%
Between 24 hours and 7 days 50%
Between 15 minutes and 24 hours 75%
No changes or cancels are permitted within 15 minutes of departure.

Note: If the departing and returning flights fall into different “days from departure” ranges, each flight will be subject to its respective fee.