Traveling with pets

Are reservations required for a pet?

Yes. You must make a reservation for your pet in advance, as space is limited. Pet reservations must be made by purchasing the pet add-on on our website or by calling our Customer Support Center at (346) 616-9500. Pets will be accepted on a first-come, first-served basis until capacity is reached. However, from time to time, circumstances may allow for fewer than four (4) pet carriers per scheduled flight.

What type of pets are allowed?

Avelo will only accept small cats and dogs in carriers that can be stowed under the seat in front of you. We allow hard-sided containers no larger than 14″ x 9″ x 9.5″ or soft containers that fit in the same space.

How much does a pet fare cost?

Pets traveling are subject to a $95 pet fare each way per pet carrier.

Are pets allowed to travel as cargo?

Avelo only accepts cats and dogs to travel in-cabin and will not accept pets to travel in the cargo bin.

How many pets are allowed per aircraft?

Avelo’s pet standards states that we will accept up to four (4) pet carriers per scheduled flight. However, from time to time, circumstances may allow for fewer than four (4) pet carriers per scheduled flight.

How many pet carriers is each Customer allowed?

Customers will be permitted to travel with no more than one (1) pet carrier per person. Each pet carrier can have no more than two (2) small cats or dogs per pet carrier.

Do trained service animals count towards the maximum pets permitted onboard?

No, trained service animals are not considered pets and do not count toward the maximum number of pets permitted onboard.

Can a Customer with a trained service animal also bring a pet?

Yes, a Customer with a trained service animal must purchase a non-refundable additional seat and place the pet carrier under the seat in front of the additional seat.

How big can my pet carrier be?

Your pet carrier must be able to fit under the seat in front of you. We allow hard-sided containers no larger than 14″ x 9″ x 9.5″ or soft containers that fit in the same space.

What types of pet carriers can Customers bring?

The pet carrier must be small enough to fit under the seat in front of you and be stowed in accordance with Federal Aviation Administration regulations. The dog or cat must be able to stand up and turn around in the carrier with ease. Customers may bring a soft or hard-sided pet carrier that is leakproof and well ventilated.

Will a pet carriers count as a carry-on bag or personal item?

Yes. The pet carrier will count either as the Customer’s carry-on bag or personal item.

Do pets require any type of vaccinations or documentation?

No. Avelo does not require a health certificate or any other documentation from the Customer’s veterinarian for pets to travel.

Can a Customer hold a pet in their lap instead of using a pet carrier?

No. Pets must be secured in the pet carrier at all times while in the gate area, during boarding/deplaning and they must remain in the carrier for the entire duration of the flight.

What do I do with my pet when I get to the airport's security checkpoint?

When passing through security, Customers will be asked to hold the pet and walk through the screening device while the carrier is x-rayed.

Will Customer's with pet carriers be allowed to preboard?

Customers traveling with pets will board with their normal boarding group unless they qualify for preboarding or have purchased Priority Boarding.

Is there an area in the airport where pets can relieve themselves?

Yes,  service animal relief areas are available at each of the locations we serve. Uniformed Avelo Customer Service Crewmembers will direct Customers to these areas upon request.

Is there a certain place on the aircraft designated for Customers with pets?

No. You may purchase a seat selection however, those traveling with pets may not occupy an Exit Seat or a seat with no under-seat stowage in front of them.